Ordering and Delivery
USA1 Industries offers an innovative and user-friendly website where you can shop for Chevy and GMC truck parts 24/7, keeping you updated via email. We charge all orders in full at the time of purchase, whether the parts are in stock or on backorder. This way, your items are reserved and secured for you right away, and we can ship them out the moment they’re available and helping you avoid any extra delays or the risk of missing out on your parts. In-stock orders typically ship within 2-4 business days through FedEx or USPS. Please note that we are a US based manufacturer and retailer, we produce many made to order products, and the website does not show real-time inventory or indicate what's currently in stock. As of right now that responsibility is on you as the customer to check with a customer service associate on what is in stock. We offer two main categories of products: STOCK items and SOS parts that we manufacture in house. All time frames given by staff is estimated time frames and may change.
Whether you place your order online or over the phone, it is your responsibility to carefully review and confirm the accuracy of the order. A confirmation is sent after the purchase, and this is your opportunity to verify that all details are correct.
Please be sure to double-check the parts listed and the shipping address. Any errors at this stage will be considered the customer's responsibility, and additional shipping or product charges may apply as a result.
If your item is a STOCK item and is out of stock, you can typically expect to receive your full order within 1 to 4 weeks. Examples of STOCK items include weatherstripping, gauges, bumpers, grilles, vent outlets, taillight lenses, mirrors, and more.
If your item is an SOS item and is out of stock, it could take 1-5 months to ship. Examples of SOS items include dash pads, door panels, seat covers, headliners, all Colored interior and more.
Note: We do offer US Military Discounts for 10% off on online orders only. You will have to provide a photo evidence of some form of military ID such as ID card or discharge form. Email customerservice@usa1industries.com for more information. Phone orders will not receive military discount only online.
Order Processing Stages:
- Placement – Your order has been successfully placed.
- Staged to Pick – Your order is waiting to be picked from inventory.
- Picking – We are actively picking the items in your order.
- Packaging – Your order is being packed and prepared for shipment.
- Processing – Final steps before your order is shipped.
Please note: If you request order to be canceled and request a refund during stages 3 through 5, a restocking fee of $10 or 10% of the order total (whichever is greater) will apply. If you accept an instore credit the 10% fee will be waved.
For questions regarding stock availability and shipping times, feel free to reach out to our experienced customer service team. The best way to contact us is via email at customerservice@usa1industries.com.
Note for international orders: Shipping costs do not include taxes or customs fees that may be charged by your country. You are only paying for packaging and shipping charges to USA1 Industries.
Steps to Return Products
1. Return Authorization (RMA)
- Your Sales Order Number serves as your Return Authorization (RMA) number.
- Please write this number clearly on the outside of your package.
- Returns without authorization may be refused or subject to additional fees.
2. Preparing Your Return
- Print Return Form and fill out (Provided Below)
- Items must be unused and returned in their original packaging.
- Include a copy of your invoice inside the box.
- On the invoice copy, note whether you prefer a refund or exchange, and add a brief description of how you’d like us to resolve the return.
- Package the item carefully to prevent shipping damage. For extra protection, we recommend adding insurance to your package.
3. Return Labels
- Customers are responsible for return shipping unless the product was defective or shipped in error.
- If you would like us to generate a return label for you, let us know.
- Please provide the package dimensions and weight.
- The cost of the return label will be deducted from your refund.
4. Return Windows & Restocking Fees
- Stock Parts
- Within 30 days: 5% restocking fee (unused & original packaging).
- 31–90 days: Up to 25% restocking fee.
- Not in original packaging: 10% restocking fee.
- After 90 days: Refund issued as in-store credit only (due to card processor limits).
- SOS or All Colored Interior Products
- Within 30 days: 25% restocking fee.
- 31–90 days: 50% restocking fee.
5. Non-Returnable Items
- Products that have been modified, altered, painted, installed, or disassembled without approval.
- Electrical switches, wiring harnesses, manuals, paint cans, or discontinued items.
- Any item deemed unsellable will be returned at the customer’s expense.
6. Processing & Refunds
- Refunds are typically processed within 2 weeks after your return is received but may take up to 30 days.
- Original shipping costs are non-refundable unless the error was ours.
- USA1 Industries is not responsible for any installation, removal, modification, or repair costs related to products.
7. Return Address
USA1 Industries
1206 Springwood Church Rd
Gibsonville, NC 27249
