Shipping & Returns

 Ordering and Delivery

USA1 Industries offers an innovative and user-friendly website where you can shop for Chevy and GMC truck parts 24/7, keeping you updated via email. We charge all orders in full at the time of purchase, whether the parts are in stock or on backorder. This way, your items are reserved and secured for you right away, and we can ship them out the moment they’re available and helping you avoid any extra delays or the risk of missing out on your parts. In-stock orders typically ship within 2-4 business days through FedEx or USPS. Please note that we are a US based manufacturer and retailer, we produce many made to order products, and the website does not show real-time inventory or indicate what's currently in stock. As of right now that responsibility is on you as the customer to check with a customer service associate on what is in stock. We offer two main categories of products: STOCK items and SOS parts that we manufacture in house. All time frames given by staff is estimated time frames and may change.

Whether you place your order online or over the phone, it is your responsibility to carefully review and confirm the accuracy of the order. A confirmation is sent after the purchase, and this is your opportunity to verify that all details are correct.

Please be sure to double-check the parts listed and the shipping address. Any errors at this stage will be considered the customer's responsibility, and additional shipping or product charges may apply as a result.

If your item is a STOCK item and is out of stock, you can typically expect to receive your full order within 1 to 4 weeks. Examples of STOCK items include weatherstripping, gauges, bumpers, grilles, vent outlets, taillight lenses, mirrors, and more.

If your item is an SOS item and is out of stock, it could take 1-5 months to ship. Examples of SOS items include dash pads, door panels, seat covers, headliners, all Colored interior, brake lines, fuel lines, wiring harness, and more.

Truck Freight

Inspect, Inspect, Inspect. All truck freight shipments must be inspected for damage in the presence of the driver. (Do not allow the driver to leave until you have inspected the entire shipment.) If you find damage, you must note the exact part and a clear description of the damage on the Bill of Lading. If parts are damaged beyond repair, you should refuse the entire shipment. The Bill of Lading is a legal document, and by signing it without noting damage, you release the freight carrier from all responsibility.

We also ask that you take a photo of the BOL with the driver’s initials written next to your damage notes. Since many carriers now use paperless systems, please ask the driver if damages need to be reported by phone. If so, request that they call dispatch in your presence and provide their full name for our records. Once this is completed, notify USA1 Industries Customer Service immediately for further assistance.

• Large orders ship truck freight. Delivery is curbside/residential driveway or dock only; drivers don’t bring items inside.

• Appointment required. XPO will call/text/email. You must schedule within 24 hours of their first contact and accept delivery within 2 business days of freight arriving at your local terminal. (Scheduled further out will result in additional charges)

• Missed/late appointments, storage, redelivery, liftgate, address changes, or limited access fees are the customer’s responsibility.

• Inspect before signing. Note any damage/shortage on the delivery receipt before you sign (e.g., “crate damaged, 2 pcs missing”). Take photos. 

• Concealed damage: email photos to us within 24 hours of delivery.

Note: We do offer US Military Discounts for 10% off on online orders only. You will have to provide a photo evidence of some form of military ID such as ID card or discharge form. Email customerservice@usa1industries.com for more information. Phone orders will not receive military discount only online. 

Order Processing Stages:

1. Placement – Your order has been successfully placed.
2. Staged to Pick – Your order is waiting to be picked from inventory.
3. Picking – We are actively picking the items in your order.
4. Packaging – Your order is being packed and prepared for shipment.
5. Processing – Final steps before your order is shipped.

Please note: If you request order to be canceled and request a refund during stages 3 through 5, a restocking fee of $10 or 10% of the order total (whichever is greater) will apply. If you accept an instore credit the 10% fee will be waved. 

For questions regarding stock availability and shipping times, feel free to reach out to our experienced customer service team. The best way to contact us is via email at customerservice@usa1industries.com.

Note for international orders: Shipping costs do not include taxes or customs fees that may be charged by your country. You are only paying for packaging and shipping charges to USA1 Industries.

Steps to Return Products 

At USA1 Industries, we know returns happen. Please follow the steps below. 

1. Return Authorization (RMA)

• Your Sales Order Number serves as your Return Authorization (RMA) number.
• Please write this number clearly on the outside of your package.
• Returns without authorization may be refused or subject to additional fees up to 10%

2. Preparing Your Return

• Print Return Form and fill out (Provided Below)
• Items must be unused and returned in their original packaging.
• Include a copy of your invoice inside the box.
• On the invoice copy, note whether you prefer a refund or exchange, and add a brief description of how you’d like us to resolve the return.
• Package the item carefully to prevent shipping damage. For extra protection, we recommend adding insurance to your package.

3. Return Labels

• Customers are responsible for return shipping unless the product was defective or shipped in error.
• If you would like us to generate a return label for you, let us know.
  • Please provide the package dimensions and weight.
  • The cost of the return label will be deducted from your refund.

4. Return Windows & Restocking Fees

• Stock Parts
  • Within 30 days: 5% restocking fee (unused & original packaging).
  • 31–90 days: Up to 25% restocking fee.
  • Not in original packaging: 10% restocking fee.
  • 5 or more items returned: 10% restocking fee.
  • After 90 days: Refund issued as in-store credit only (due to card processor limits).
• SOS or All Colored Interior Products
  • Within 30 days: 25% restocking fee.
  • 31–90 days: 50% restocking fee.

5. Non-Returnable Items

• Products that have been modified, altered, painted, installed, or disassembled without approval.
• Electrical switches, wiring harnesses, manuals, paint cans, or discontinued items.
• Any item deemed unsellable will be returned at the customer’s expense.

6. Processing & Refunds

• Refunds are typically processed within 2 weeks after your return is received but may take up to 30 days.
• Original shipping costs are non-refundable unless the error was ours.
• USA1 Industries is not responsible for any installation, removal, modification, or repair costs related to products.

7. Return Address

USA1 Industries
1206 Springwood Church Rd
Gibsonville, NC 27249