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Terms & Conditions

Ordering and Delivery

USA1 Industries innovative and friendly website allows you to shop for Chevy and GMC Truck Parts 24/7, keeping you up to date on your order status through your online account and email. If you need help please feel free to contact one of our experienced customer service representatives to answer any questions you may have. Orders are usually shipped within 1-3 days by UPS or FedEx.

Sales Tax Information

USA1 Industries LLC is based in Burlington, North Carolina and any retail purchases such as parts for Chevy Trucks must be charged North Carolina Sales Tax. Orders shipped outside of North Carolina will be exempt from all Sales Tax charges. Current North Carolina Law applies Sales Tax to tangible goods only, so no tax will be charged on any services such as shipping from USA1 Industries. Current North Carolina Sales Tax is 6.75%, but rates are subject to change without notice.

Damages and Shortages

Upon receiving any package from USA1 Industries, no matter what the outwards appearance of the packaging, open and inspect all parts and contents for damage and accuracy. In the case of a damaged, missing or incorrect parts please contact USA1 Industries Customer Service department immediately for assistance. All damages, shortages and incorrect parts must be reported with 5 business days upon receipt of package. If you should receive a damaged part and USA1 Industries is not notified within 5 business days of receipt, USA1 Industries is not held responsible for replacement of the damaged parts and customer must file claim with shipping carrier. (This is due to the limited time shipping carriers allow for any and all claims to be filled.)

Special Note:

Sheetmetal body panels and patches such as hoods, fenders, doors, bedsides, etc. are prone to have small dents, scratches and defects.   These small dents, scratches and defects do not constitute a damaged or defective part.  Body panels and patches are an unfinished raw product that in many cases have to be cut, welded, filled, sanded, primed, and painted.  If you receive a body panel or patch and believe that it is damaged or defective please contact customer support for assistance. 

Returns and Warranty

USA1 Industries is very dedicated to customer satisfaction and believes in the quality of service and products that we supply. Therefore our warranty and return policies are clear and concise. Please return any unchanged part in the original packaging within 30 days for a full refund on parts only, NO REFUNDS ON SHIPPING. After 30 days all parts are subject to a restocking fee up to 25%. Please contact customer service for a Return Authorization Number before returning any part. If a part is returned without a Return Authorization Number a minimum restocking fee of 5% will be charged, no matter the reason for return. If any product is modified, altered, painted, installed or disassembled without the permission of USA1 Industries, this product is non-returnable. Any product returned that is modified, altered, painted, or deemed non-resalable by USA1 Industries will be returned to the customer at the customer's expense. USA1 Industries is not responsible for any fees associated with the installation, removal, modification, or repair of any product purchased.

Note: None returnable items include but are not limited to: Electrical switches, wiring harnesses, custom ordered interior, dyed interior, custom made or fabricated parts, used parts.


Truck Freight

Inspect, Inspect, Inspect. All Truck Freight Shipments must be inspected for damage in the presence of the driver(DO NOT LET THE DRIVER LEAVE UNTIL YOU HAVE INSPECTED THE ENTIRE SHIPMENT). If a shipment is damaged note the exact damaged part, describing the damage on the Bill of Lading, if parts are damaged beyond repair, refuse the entire shipment. A Bill of Lading is a legal document and if you sign it without noting damage you are stating that you, the customer are releasing the freight carrier of any and all responsibility. Notify USA1 Industries Customer Service department immediately for assistance.

Special Note:

Sheetmetal body panels and patches such as hoods, fenders, doors, bedsides, etc. are prone to have small dents, scratches and defects.   These small dents, scratches and defects do not constitute a damaged or defective part.  Body panels and patches are an unfinished raw product that in many cases have to be cut, welded, filled, sanded, primed, and painted.  If you receive a body panel or patch and believe that it is damaged or defective please contact customer support for assistance.